💡 What is Rapid Health?

 Rapid Health is our new online triage and consultation tool, replacing eConsult. It helps patients request help for medical or administrative issues without needing to call. Based on the information you provide, Rapid Health:

• Prioritises your request based on medical need
• Offers an appointment (if suitable)
• Sends your request to our clinical team to review
• Provides advice or signposts you to another service

This service is available to patients aged 16 and over for all GP/Clinical (not nurse), and admin-related requests.

🖥️ How to Access Rapid Health

 You can access Rapid Health in three ways:

• Online: Use your phone, tablet, or computer
• At the practice: Speak to one of our Reception Staff or use the tablet available in the waiting room.
• By phone: Call us on 01252 332210 if you cannot use the form yourself. A Patient Advisor will help complete it with you.

⏱️ When to Use Rapid Health

 Rapid Health is available:

• 24 hours 7 days a week (except during Public Holidays)
• Requests are reviewed during our working hours.

✅ What Can I Use It For?

 Use Rapid Health to:

• Request help with medical symptoms or conditions
• Submit a question to your GP or nurse
• Ask for a sick note or test result
• Request referrals or repeat prescriptions
• Submit a general admin query (e.g. change of details)

If you are caring for someone and have their permission, you may also submit a request on their behalf.

🔒 Is it Safe and Confidential?

 Yes. Rapid Health is an NHS-approved secure system. Only our authorised staff can access your information, and all responses are added directly to your clinical record.

🧑‍⚕️ What Happens After I Submit My Request?

 Your request will be reviewed by a member of our clinical team. Based on medical need, you may:

• Be offered an appointment immediately
• Be sent a link to book one yourself
• Be contacted by a clinician for further assessment
• Be signposted to another service

📅 Appointment Timeframes

 Rapid Health automatically sorts your request into one of four categories, depending on clinical urgency:

• 🔴 Red – same day
• 🟠 Amber – by end of next working day
• 🟡 Yellow – within 5 working days
• 🟢 Green – within 28 days

Appointments are booked with the most suitable clinician based on your needs, which may be a GP, Advanced Paramedic, Physicians Assistant, Mental Health Practitioner, Mental Health Support Worker, Nurse Practitioner, MSK Physiotherapy Specialist or Clinical Pharmacist.

🔄 Follow-Up Appointments

 If a GP has asked you to book a follow-up, they should arrange it during your consultation. If no appointment has been made, you can:

• Submit a “Question for the GP” via Rapid Health, near the time you were asked to follow up
• Mention this in your admin request so our team can review and arrange care appropriately

🔁 Can I Submit More Than One Issue?

 Please focus on your main concern in each request. If you have more than one unrelated issue, you may need to submit another request.

 

🧾 Temporary Residents and Home Visits

 Temporary patients should not use Rapid Health. Please call the practice instead.

• If you are housebound and need a home visit, please call us after 8:30am.

 

📱 Other Online Services

 You can still use the NHS App to:

• Order repeat prescriptions
• View your medical records
• Update personal details

We recommend the NHS App for repeat prescriptions and checking test results.

❓Still Have Questions?

 If you need help completing a request, or you aren’t sure whether to use Rapid Health, give us a call and one of our team will assist you.