Helping us to help you.

We would like to notify our patients that our reception team have been asked by the GP Partners to ask you for some brief details regarding your request for an appointment.

Please indicate the nature and urgency of your problem so we can help you as efficiently as possible. This will ensure that you are booked in with the correct healthcare professional and that the quickest route to treatment or advice is taken.

How we are operating under the current Covid-19 situation.

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 01252 332210, online through our website/patient access, email (princesgardenssurgery@nhs.net) or via e-consult.
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, video link, or we may ask you to come for a face-to-face consultation.
  • Access to the surgery premises or another local surgery will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face to face appointment, you may be asked to attend another site if we are unable to see you at Princes Gardens Surgery.
  • We ask that you stay in your car or wait outside and telephone to inform us that you are here.
  • Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with. Your records will still be accessible securely to you and to them.

Repeat prescriptions

  • We may have already contacted you to inform you that paperwork and prescriptions will be sent electronically and we aim to complete this by 10th April 2020.
  • If you are able to, please continue to use our website or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this.
  • If you cannot order your repeat prescription any other way then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.

How can you help?

  • Please be patient – our phone lines are very busy.
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from either your pharmacist or from NHS online.
  • Do you simply need general advice? Click on the E-consult pop up and follow the instructions.
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19.
  • If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01252 332210 and we will discuss your needs.
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can email the practice at princesgardenssurgery@nhs.uk
  • Facebook: www.facebook.com/princes.gardens
  • Twitter: www.twitter.com/Princes_Gardens

We do anticipate staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time and appreciate your continued support with this.

What to do if you think that you, or anyone you know, might be displaying symptoms of Covid-19

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they’re at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or you cannot go online.

For the latest COVID-19 advice please visit www.nhs.uk/coronavirus

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines.

This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Hello Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.