Our Mission

At Princes Gardens Surgery, our mission is to provide compassionate, high-quality healthcare to our diverse community, with a focus on innovation, education, and inclusivity. Situated in the heart of Aldershot, we are committed to addressing the unique challenges faced by our patients in an area of deprivation.

We strive to:

• • Deliver patient-centred care that respects the dignity and individuality of each person.
  • Foster a nurturing environment for training the next generation of healthcare professionals, equipping them with the skills and empathy needed to serve diverse communities.
  • Collaborate with local organisations and stakeholders to improve health outcomes and reduce health inequalities.
  • Embrace innovative practices and technologies to enhance the accessibility and efficiency of our services.
  • Promote a culture of continuous learning and improvement, ensuring our team is supported and empowered to deliver the best possible care.
  • Together, we aim to build a healthier, more resilient community, where everyone has the opportunity to thrive.

We ask patients to:

• Treat all staff with respect
• Keep appointments or provide as much notice as possible if there is a need to cancel or rebook
• Only request a home visit if their medical condition prevents them from attending surgery
• Only contact the out of-hours service if their medical condition prevents them from waiting until the next surgery
• Inform the surgery of any changes of name address or telephone number. (This is your responsibility and important if we, or specialist services, need to contact you about urgent medical matters)
• Request repeat prescriptions, preferably online/via email or by returning the repeat prescription form, but not by telephone.
• Take responsibility for the timely ordering of their repeat prescription, respecting the processing period takes a minimum of three full working days. This helps to ensure that our patients receive their medication in a timely manner.
• Make any requests for access to medical records to their named GP in writing.
• Tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.
• Let us know when we have done well.

We want to work with our patients to provide the best possible service.