We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our clinical and non-Clinical Teams are approachable, respectful and patient-centred.
We aim to be at the forefront of modern general practice, offering a wide range of services and facilities.
Our aim for our future is to be a Centre of Excellence for teaching and training of Medical students, GP Registrars, Nurses, Paramedics, Physician Associates and non-clinical staff.
We aim to use technology smartly to improve the efficiency and effectiveness of our administration, appointment systems and all patient contact.
We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient, and adaptable work force to meet the needs of our patients and communities.
We will seek to collaborate and work more streamlined, and in more cost-effective ways. In a hope to strengthen relationships within our PCN practices, building community links and responding to local, regional, and national initiatives.
We are committed to:
- Treating patients and carers with courtesy and respect
- Involving patients in all decisions about their treatment and ensuring informed consent is given prior to any procedure.
- Help you make decisions about your health by treating you with respect
- Discuss available treatments and refer you on to other experts where necessary
- Act as your advocate and guide through health care services
- Ensuring absolute confidentiality of medical records within the limits of the law
- Abiding by legal and regulatory obligations including Data Protection and Health and Safety regulations.
- Keep up to date with developments in health care by continuing to learn
We ask patients to:
- Treat all staff with respect
- Keep appointments or provide as much notice as possible if there is a need to cancel or rebook
- Only request a home visit if their medical condition prevents them from attending surgery
- Only contact the out of-hours service if their medical condition prevents them from waiting until the next surgery
- Inform the surgery of any changes of name address or telephone number. (This is your responsibility and important if we, or specialist services, need to contact you about urgent medical matters)
- Request repeat prescriptions, preferably online/via email or by returning the repeat prescription form, but not by telephone.
- Take responsibility for the timely ordering of their repeat prescription, respecting the processing period takes a minimum of three full working days. This helps to ensure that our patients receive their medication in a timely manner.
- Make any requests for access to medical records to their named GP in writing.
- Tell us about any complaints or misunderstandings as soon as possible to allow us to deal with them.
- Let us know when we have done well.
We want to work with our patients to provide the best possible service.